Onno’s introduction to Intercultural Awareness course covers the basics of Intercultural Awareness and Communciations skills as well as language training to communicate more clearly with clients or partners who speak English as a second language.
This course runs for closed groups or teams. It is delivered in a 3-hour session on-site. Online and webinar options are available if requested.
To book or for available dates, please contact Onno directly.
Importers and exporters
Anyone doing business internationally
People working in multi-lingual or multi-cultural teams
Training aims and format:
To give you an understanding of the differences between global cultures and the impact of this in the way we communicate
To give you the skills to enhance your cross-cultural communication, ensuring better outcomes when dealing with non-native English speaking clients, based on an understanding of why problems occur and how to prevent them
This training will give you experience of applying the knowledge to your work context and skills to effectively use this going forward
Benefits of this training:
Improved communication with your clients
Better relationships with your clients and a better understanding of them
Confidence in speaking to people with other languages
Increased morale among staff who work with international clients
More productivity by reducing problems and misunderstandings
Better first impressions and access to new markets
Understanding how clients will react to persuasion and decision making
Participants will receive:
Training in intercultural awareness and communications
Tips and information to help you communicate more effectively, independently of any cultural or linguistic barriers